Team Lead

A Team Lead with RISE Youth & Family Services is a direct service employee with additional responsibilities in leadership and execution of service provision at the agency. A Team Lead is primarily a resource to other service providers in clarifying duties and expectations of service and related policies and procedures at RISE. A Team Lead is responsible for having a deep understanding of the policies and procedures of the service array(s) that are represented by other employees on their “team”, so that they can respond to questions and help support employees in their role. A Team Lead is available to provide additional “hands-on” support for business operations.

Essential Function/Responsibilities

  • Serve as a model employee providing excellent service to their own caseload of clients and meeting or exceeding all job requirements
  • Attend all client, family and team functions sponsored by the agency
  • Be available via phone and email to provide real-time support to providers in the field (examples: youth in crisis, unsure of resources available, trouble writing notes)
  • Maintain office hours (2-5 per week) which may consist of:
    • Note approval
    • Support for current staff who might be struggling with processes
    • Training/support as outlined below
  • Coordinate with RISE Leadership Team to support onboarding of new staff including:
    • Meet with new staff to help them understand paperwork/processes with documentation
    • Provide support and resources for new staff in regard to their job responsibilities
    • Assist in new provider training (set up of room, co-facilitation of training)
    • Provide shadowing opportunities for new or current staff as recommended by direct supervisor or agency Directory
  • Assist with staff meetings and other leadership committees (ex: event planning)
  • Assist in providing coverage of crisis or other clients when staff are unavailable


  • 2 or more years of experience (preferred) working with emotionally disturbed youth
  • Minimum of high school diploma or equivalent and completion of required training
  • Demonstration of high-quality service and ethical decision making
  • Demonstration of leadership ability
  • Detail oriented and responsive in a timely fashion

(Download Job Application)

Please send completed Job Application to along with your resume.

Administrative Coordinator

The Administrative Coordinator work with the agency director and supervisors to implement and oversee all office functions as well as various administrative duties and quality assurance measures of RISE Youth & Family Services. This is a full-time position.

Job Responsibilities

  • Monitor quality of services by completing family and network surveys
  • Maintain client database and other service and documentation tracking systems-including filing and data entry
  • Assist with hiring process by scheduling interviews, collecting required employee paperwork and monitoring training hours
  • Assist with compiling data for various reports and research
  • Maintain client and employee files and complete internal audits
  • Communicate with Wisconsin Medicaid and other HMO’s to initiate enrollment, network compliance, check insurance eligibility and complete prior authorizations as needed
  • Assist with other duties as needed

Knowledge and Skills Required

  • Associates degree, Bachelor’s degree preferred
  • Proficiency in Word, Excel, Access and PowerPoint
  • Solid verbal and written communication skills with the ability to communicate professionally with clients, employees and other service professionals
  • Detail oriented with the ability to prioritize work and meet deadlines
  • Possesses professional verbal and written skills
  • Ability to organize and compile data as requested

Knowledge and Skills Preferred:

  • Understanding of Wraparound, Medicaid and other government programs
  • Familiarity with insurance principles, terminology and regulations affecting healthcare and medical billing

(Download Job Application)

Please send completed Job Application to along with your resume.